Shipping policy

Shipping Policy – Medinye

Effective Date: 01 July 2026

At Medinye, we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy carefully before placing an order.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festivals, promotional events, or high order volumes, processing may take slightly longer.

2. Delivery Timeline

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote & Rural Areas: 5–10 business days

These timelines are estimates and may vary depending on courier service availability and local conditions.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • From time to time, Medinye may offer Free Shipping on selected products, promotional campaigns, or orders meeting a minimum purchase value.

4. Order Tracking

Once your order is shipped, you will receive:

  • Order confirmation email
  • Shipment confirmation email
  • Tracking ID and courier details (where available)

You can use the tracking link provided to monitor your shipment.

5. Delivery Attempts

Our courier partners will make reasonable delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Refusal to accept delivery

the shipment may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.

6. Delays

While we strive to deliver orders within the estimated timeline, delays may occur due to circumstances beyond our control, including but not limited to:

  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Transport disruptions
  • Courier partner delays
  • Remote delivery locations

Medinye shall not be held responsible for delays caused by such circumstances.

7. Damaged Shipments

If your package appears damaged, tampered with, or leaking at the time of delivery, please:

  • Take clear photographs before opening the package.
  • Contact us within 48 hours of delivery.
  • Share your Order Number along with photos/videos for verification.

After verification, we will arrange a suitable resolution in accordance with our Return & Refund Policy.

8. International Shipping

Currently, Medinye ships only within India.

International shipping services are not available at this time.

9. Contact Us

For any shipping-related questions, please contact us:

Medinye Ayurveda

Website: www.medinye.in

Email: medinyeayurveda@gmail.com

Phone: +91-7535953582

Note: Medinye reserves the right to update this Shipping Policy at any time without prior notice. The latest version will always be available on our website.