Refund policy

Return & Refund Policy – Medinye

Effective Date: 01 July 2026

At Medinye, we are committed to delivering premium-quality natural wellness products. Since our products, including honey and other consumable wellness products, are intended for human consumption, we follow a strict hygiene and food safety policy.

1. Return Eligibility

Due to the consumable nature of our products, returns are not accepted after delivery.

However, if you receive:

  • A damaged product
  • A leaking product
  • A defective product
  • An incorrect product

we will gladly review your request and provide a suitable resolution.

To be eligible, you must notify us within 48 hours of delivery by emailing us with:

  • Your Order Number
  • Clear photographs of the product
  • Photographs of the outer packaging (if damaged)
  • A brief description of the issue

Requests received after 48 hours of delivery may not be eligible for replacement or refund.

2. Non-Returnable Items

For hygiene, quality control and food safety reasons, we do not accept returns for:

  • Opened or used products
  • Products with broken or tampered safety seals
  • Change of mind
  • Personal taste or preference
  • Incorrect orders placed by the customer
  • Products stored or handled improperly after delivery

3. Replacement & Refund

Once your request is reviewed and approved, we may, at our sole discretion:

  • Ship a replacement product, or
  • Issue a full or partial refund.

Approved refunds are generally processed within 5–7 business days to the original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer or UPI after verification.

4. Return Pickup

If a physical return is required for inspection, Medinye will arrange a pickup wherever service is available.

If pickup service is unavailable in your location, we may request you to securely ship the product to the address provided by our support team. In such cases, reasonable shipping costs may be reimbursed after verification.

5. Order Cancellation

Orders may be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted.

Customers may refuse delivery only in exceptional circumstances after prior approval from our customer support team.

6. Refund Processing Timeline

  • Return request review: 1–3 business days
  • Approved refund processing: 5–7 business days
  • Bank processing time may vary depending on your payment provider.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Medinye Ayurveda

Email: medinyeayurveda@gmail.com

Phone: +91-7535953582

Website: www.medinye.in

8. Our Commitment

Customer satisfaction is important to us. If your order arrives damaged, defective, leaking, or incorrect, our support team will make every reasonable effort to resolve the issue promptly.

Note: Medinye reserves the right to reject any replacement or refund request if the claim is found to be fraudulent, incomplete, submitted beyond the specified timeline, or does not meet the eligibility criteria mentioned above.